The shared inbox has no owner.
Enquiries land in a mailbox everyone can see and nobody is responsible for. Reading it is not the same as acting on it.
lead-rescue
I build systems that capture new business enquiries from your website and route them to whoever should see them, automatically. Set up in five working days.
$ tail -f enquiries.log 14:01:31 capture website form · conveyancing 14:01:33 clean duplicate check passed 14:01:34 route → J. Whitfield, property 14:01:35 reply acknowledgement sent 14:01:36 logged 5s from submission to inbox
the-problem
Enquiries land in a mailbox everyone can see and nobody is responsible for. Reading it is not the same as acting on it.
Someone is in court or with a client. The enquiry sits. By the time it is picked up, the caller has rung another firm.
Ask how long an enquiry takes to reach a fee earner. There is no answer. Not a slow one. No answer at all.
what-it-does
Takes enquiries from your website form, your enquiries inbox, and anywhere else they arrive.
Fixes the obvious errors and removes duplicates, so one enquiry is one record.
Sends each one to the right person, based on rules you set.
Replies to the enquirer straight away, in your wording.
Records what came in and what happened next, so you can check.
why-me
I build payment infrastructure for a living. Systems that move money and cannot quietly lose a transaction. The unglamorous work of making sure nothing disappears between two services is what I do professionally, and it is the same problem as an enquiry that never reaches a fee earner.
Most people setting up automations cannot tell you when one has stopped working. I built a tool that watches for exactly that: when an integration fails silently, it gets caught and replayed rather than found weeks later. That is the difference between a system you can trust and one you find out about from a client who never heard back.
Everything runs on infrastructure I control. Your enquiries are not scattered across half a dozen services I do not run, and nothing about your clients goes anywhere it should not. I built the system that found your firm, so you can see the standard of the work before you commit to any of it.
how-it-works
I look at how enquiries reach you now.
Five working days.
You watch enquiries arrive where they should.
I monitor it and fix things before you notice.
questions
Five working days from the deposit clearing.
It stays on infrastructure I run. Nothing is sold, shared, or used for anything else.
I monitor it and fix problems before they reach you. Keeping it running is part of the arrangement, not something you have to chase.
Usually not. In most cases I work with the form you already have.
Then it feeds your CRM. That is a good starting point, not a problem.
Tell me how enquiries reach you now. I will tell you whether this fits and what it would take.